FAQ
frequently asked questions
What are the payment options?
We accept debit/credit card payments from all major brands.
What are care instructions for the clay items?
All orders come with care instructions!
-Store in a clean and dry place when not in use.
-Avoid getting oils and perfume on them.
-Do not take them into water/spill on them.
-They may break if dropped or bent.
​
To clean; rub gently with a soft and wet piece of cloth and if you get makeup on a white clay item, a small bit of nail polish remover will take it off.
What is your return policy?
CLAY ITEMS: Unless item has been damaged we do not take returns or give refunds due to the handmade nature of our work however we are happy to offer an exchange for you within 20 days of item purchase. If you are unhappy with the product you ordered reach out to us via support and we will see what we can do to make your han-madewithlove experience the very best it can be.
What materials do you use for the earrings/clay products?
Ball posts: Nickel free, made of high quality brass, hypoallergenic and polished.
Flat pad earring posts: Stainless steel, non toxic, hypoallergenic.
Earring hooks: 14k gold plated, hypoallergenic, silver plated solid brass.
Gold plated cable necklace chain: gold plated over brass.
Jump rings: iron wire, gold plated, nickel free.
Clay: sculpey souffle, and sculpey premo.
Do you offer wholesale and custom orders?
Yes I do! Email or message me to find out more information.
Where are you based out of?
I run my clay shop from spokane wa. I am a born and raised montanan, we moved to wa for family & for my husbands job!
Want the items shipped to someone as a gift/surprise?
I can write/print them a cute note/card saying the purchase is from you to them with any message you'd like included! Just add a message to your order that you would like this done or email me. I am always happy to help and personalize orders!